Knowledge Base

Installing WordPress in 1-Click

We offer the Softaculous Auto-Installer to set up WordPress in under 60 seconds. Pro Tip: Ensure your domain is pointing to our nameservers before installing. Installation Steps: Log in to cPanel. Scroll to the Software section and click Softaculous Apps Installer. Hover over the WordPress icon and click Install. Choose Protocol: Select https:// for security. In Directory: Leave this empty to install on your main domain. Fill in your Site Name, Admin Username, and Password. Click Install at the bottom.

Changing PHP Versions & Extensions

Some applications require a specific PHP version (e.g., Laravel, old WordPress plugins). Go to cPanel > Software > Select PHP Version. Click the dropdown menu next to "Current PHP Version". Select your desired version (e.g., 8.1, 8.2). Click Set as current. To enable extensions: On the same page, check the boxes for modules like imagick, mbstring, or zip.

How to Optimize Website Speed

A slow site loses visitors. Follow these steps to speed it up: Enable PHP 8.1+: Newer versions are significantly faster. Use LSCache: Install the LiteSpeed Cache plugin if using WordPress. Compress Images: Use tools to lower image sizes below 200KB. Use a CDN: Enable Cloudflare via cPanel.

How to Upgrade Your Hosting Plan

As your site grows, you may need more CPU, RAM, or Disk Space. Log in to the Client Area. Click on Services. Select your active product. Click Upgrade/Downgrade on the left menu. Choose your new plan and proceed to payment. Upgrades are automated and usually happen instantly without downtime.

How to Reset cPanel Password

Lost your access? You can reset it easily. Method 1: Via Client Area (Easiest) Log in to our Client Portal. Go to Services > Select Plan. On the sidebar, click Change Password. Method 2: Via Login Screen Click "Reset Password" on the cPanel login screen. You will need access to the contact email address registered with the account.

How to Create a Full Website Backup

Regular backups are your safety net. We recommend downloading a backup before making major changes. Using the Backup Wizard: Go to cPanel > Files > Backup Wizard. Click Back Up. Select Full Backup to archive your entire account (Home Directory, Databases, Email). Destination: Select "Home Directory". Enter your email address to receive a notification when it is complete. Click Generate Backup. Once finished, you can download the .tar.gz file from File Manager.

Managing Multiple Domains (Addon)

You can host multiple separate websites on a single cPanel account (depending on your plan). Go to cPanel > Domains. Click Create A New Domain. Enter the new domain name (e.g., second-site.com). Ensure "Share document root" is unchecked. This creates a folder /public_html/second-site.com for the new files.

FTP Connection Guide (FileZilla)

For transferring large amounts of files, an FTP client like FileZilla is best. Connection Details: Host: ftp.yourdomain.com (or use the Server IP) Username: Your cPanel username Password: Your cPanel password Port: 21 Important: If Port 21 fails, try using SFTP on Port 22 for an encrypted connection.

Creating & Managing MySQL Databases

Most dynamic websites (like WordPress) need a database. Step 1: Create Database Go to MySQL Database Wizard in cPanel. Enter a name (e.g., site_db) and click Next. Step 2: Create User Enter a username and a strong password. Click Create User. Step 3: Assign Privileges Check the box ALL PRIVILEGES. Click Make Changes.

Viewing Server Error Logs

Is your website showing a "500 Internal Server Error"? The logs will tell you why. Go to cPanel > Metrics > Errors. This displays the last 300 error messages from your website. Look for terms like "syntax error", "memory exhausted", or "permission denied" to identify the issue.

Uploading Files using File Manager

You do not need an FTP client to upload files; cPanel has a built-in manager. Go to cPanel > Files > File Manager. Double-click the public_html folder. (This is your website root!) Click the Upload button in the top toolbar. Drag and drop your website files (HTML, PHP, Images) into the box. Once the bar turns green (100%), click "Go Back".

Accessing phpMyAdmin

phpMyAdmin allows you to directly edit database tables and run SQL queries. Log in to cPanel. Click phpMyAdmin under the Databases section. Select your database from the left sidebar. Warning: Direct database edits are permanent. Always backup first.

How to Log in to cPanel (Control Panel)

Your cPanel is the mission control for your hosting account. Here is how to access it securely. Method 1: Direct URL Open your browser and type yourdomain.com/cpanel. Enter the username and password sent in your Welcome Email. Method 2: Client Portal (Recommended) You can access cPanel without a password via our portal: Log in to the Client Area. Navigate to Services > My Services. Click on your active hosting plan. On the left sidebar, click Log in to cPanel.

Creating a Subdomain

A subdomain places a new site at prefix.yourdomain.com. Go to cPanel > Domains. Click Create A New Domain. Enter the full subdomain name (e.g., shop.example.com). Uncheck "Share document root" to give it its own folder. Click Submit.

Understanding File Permissions

Incorrect permissions can break your site or cause security holes. Folders: Should be 755 Files: Should be 644 Config Files (wp-config.php): Should be 600 or 640 To change this, right-click a file in File Manager and select Change Permissions.

Setting Up Cron Jobs

Cron Jobs allow you to automate commands at specific times (e.g., daily backups). Go to cPanel > Advanced > Cron Jobs. Common Settings: Select a frequency (e.g., "Once per day"). Command: Enter the path to your script. Example: /usr/local/bin/php /home/username/public_html/cron.php

Understanding Disk Usage

Running out of space? Here is how to find what is taking up storage. Go to cPanel > Files > Disk Usage. Scroll down to the bottom list. Click the arrow next to a folder to expand it. Common Culprits: public_html: Your website files. mail: Emails stored on the server. tmp: Session files and temporary statistics.

Creating Redirects (301/302)

Move traffic from an old page to a new one automatically. Go to cPanel > Domains > Redirects. Type: Permanent (301) is best for SEO. Redirects to: Enter the destination URL. Click Add.

How to Check Bandwidth Usage

Monitor your traffic to avoid hitting limits. Go to cPanel > Metrics > Bandwidth. You will see graphs for HTTP (Web), IMAP/POP3 (Email), and FTP traffic. If you consistently hit your limit, consider upgrading to a VPS.

Using the IP Blocker

Stop malicious bots or spammers from accessing your site. Go to cPanel > Security > IP Blocker. Enter the IP address (e.g., 192.168.0.1) or a range. Click Add. The blocked user will now see a "403 Forbidden" error.