Knowledge Base

What is DNS Propagation?

When you update nameservers or DNS records, the changes do not happen instantly. They must replicate across ISP servers worldwide. Timeframe: 1 to 48 hours. You may see the new site while your friend sees the old one during this period. Use a tool like whatsmydns.net to track progress.

DNS Zone Editor Tutorial

The Zone Editor in cPanel is a powerful tool to manage all DNS records. A Record: Map host to IP. CNAME: Map host to host. MX: Map email to mail server. TXT: Text verification (SPF, DKIM, Google verification).

Fixing "Server Not Found" Errors

This error usually means the domain is not resolving to an IP address. Checklist: Did you register the domain? Are the nameservers pointing to us? Has the DNS propagated (wait 24h)? Is the domain expired?

Using Cloudflare DNS

Cloudflare offers a free CDN and DNS management. Create an account at Cloudflare.com. Add your site. Cloudflare will give you two nameservers (e.g., max.ns.cloudflare.com). Update your domain's nameservers in our Client Area to match Cloudflare's.

What is a wildcard DNS record?

A wildcard record (*.example.com) allows you to direct all non-existent subdomains to a specific IP. This is useful if you want any random subdomain typed by a user to land on your main homepage.

Fixing "Emails Going to Spam"

This is usually a DNS authentication issue. Go to cPanel > Email Deliverability. Check the status of your domain. If it says "Problems Exist", click Repair. This automatically fixes your SPF and DKIM records, verifying you as a legitimate sender.