Knowledge Base

TXT Records for Verification

Services like Google Analytics, Facebook Business, or SSL providers often ask you to add a TXT record to prove ownership. Go to Zone Editor. Add Record > TXT. Name: Your domain name. Record: Paste the code provided by the service.

How to Install Free SSL (AutoSSL)

We provide free SSL certificates powered by Let's Encrypt. Log in to cPanel. Go to SSL/TLS Status. Click the checkbox next to your domain. Click Run AutoSSL. The process takes 5-10 minutes. Once done, the lock icon will turn green.

Forcing HTTPS Redirect

Even with SSL installed, visitors might visit the insecure HTTP version. To fix this: Go to cPanel > Domains. Find your domain in the list. Toggle the switch Force HTTPS Redirect to "On".

Fixing "Your Connection is Not Private"

This browser error means your SSL is invalid. Causes: Expired SSL: Run AutoSSL to renew. Wrong Domain: The certificate doesn't match the URL. Mixed Content: Your site is loading images via HTTP instead of HTTPS. Use a plugin like "Really Simple SSL" to fix this.

Understanding SSL Types

DV (Domain Validation): Free. Verifies domain ownership only. Good for blogs. OV (Organization Validation): Verifies business legitimacy. EV (Extended Validation): Green bar (in older browsers). Highest trust level.

What is a CSR?

A Certificate Signing Request (CSR) is required if you buy a premium SSL. Generate it in cPanel > SSL/TLS > Certificate Signing Requests (CSR). It contains your encoded company details.

Outlook Setup (Windows)

Configure Outlook manually: Account Type: IMAP Incoming Server: mail.yourdomain.com (Port 993, SSL) Outgoing Server: mail.yourdomain.com (Port 465, SSL) Username: Full email address Ensure "My outgoing server requires authentication" is checked.

Configuring Thunderbird

Thunderbird usually auto-detects our settings. If not, use Manual Config: IMAP Port: 993 (SSL/TLS) SMTP Port: 465 (SSL/TLS) Username: Full Email Address Authentication: Normal Password

Setting up Gmail (Fetch)

You can use Gmail as your interface. In Gmail, go to Settings > Accounts and Import. "Check mail from other accounts" > Add a mail account. Enter your email and choose POP3 (Gmail does not support IMAP fetch). POP Server: mail.yourdomain.com, Port 995, SSL.