Knowledge Base

What are Nameservers?

Nameservers act as a directory, telling the internet where your website files are located. Our Default Nameservers: ns1.nameseller.com ns2.nameseller.com You must update these at your Domain Registrar (where you bought the domain) for your site to load.

What is DNS Propagation?

When you update nameservers or DNS records, the changes do not happen instantly. They must replicate across ISP servers worldwide. Timeframe: 1 to 48 hours. You may see the new site while your friend sees the old one during this period. Use a tool like whatsmydns.net to track progress.

Registering a New Domain

To buy a new domain: Log in to the Client Area. Go to Domains > Register a New Domain. Type your desired name and check availability. Add to Cart and checkout. Domains are usually active instantly after payment.

Using Cloudflare DNS

Cloudflare offers a free CDN and DNS management. Create an account at Cloudflare.com. Add your site. Cloudflare will give you two nameservers (e.g., max.ns.cloudflare.com). Update your domain's nameservers in our Client Area to match Cloudflare's.

Editing MX Records (Email Routing)

MX (Mail Exchanger) records control where your emails are delivered. To use Google Workspace or Office 365, you must change these. Go to cPanel > Zone Editor > Manage. Filter by MX. Delete the default record (Priority 0). Add the new records provided by your email host.

What is WHOIS Privacy?

When you register a domain, your name, address, and phone number are published in the public WHOIS database. Spammers scrape this data. Solution: Enable ID Protection (WHOIS Privacy). This replaces your personal details with generic proxy information, keeping your identity safe.

Subdomains vs. Addon Domains

What is the difference? Subdomain: blog.site.com. Uses a folder inside your main site. Good for sections of the same brand. Addon Domain: newsite.com. A completely separate website with its own domain name, hosted on the same cPanel account.

How to Transfer a Domain to Us

Want to manage everything in one place? Transfer your domain easily. Prerequisites: Unlock Domain: Do this at your current registrar. Disable Privacy: Turn off WHOIS ID Protection. Get EPP Code: Also known as the Auth Code. Once you have these, visit our "Transfer Domain" page and enter the domain + EPP code to begin.

Fixing "Server Not Found" Errors

This error usually means the domain is not resolving to an IP address. Checklist: Did you register the domain? Are the nameservers pointing to us? Has the DNS propagated (wait 24h)? Is the domain expired?

DNS Zone Editor Tutorial

The Zone Editor in cPanel is a powerful tool to manage all DNS records. A Record: Map host to IP. CNAME: Map host to host. MX: Map email to mail server. TXT: Text verification (SPF, DKIM, Google verification).

Adding an A Record

An A Record points a hostname to an IPv4 address. Go to cPanel > Zone Editor. Click + A Record next to your domain. Name: example.com. (Note the trailing dot) Address: Enter the server IP. Click Add an A Record.

Setting up a CNAME Record

A CNAME (Canonical Name) points one domain alias to another domain name. It does NOT allow IP addresses. Example: Point www.example.com to example.com. Note: You generally cannot create a CNAME for the root domain (example.com), only for subdomains (blog.example.com).

Parked Domains (Aliases)

A parked domain (Alias) points to the same content as your primary domain. Example: You own myshop.com and myshop.net. You host the .com and "park" the .net so both show the same store.

TXT Records for Verification

Services like Google Analytics, Facebook Business, or SSL providers often ask you to add a TXT record to prove ownership. Go to Zone Editor. Add Record > TXT. Name: Your domain name. Record: Paste the code provided by the service.

What is the EPP / Auth Code?

The EPP Code (Authorization Code) is a unique password for your domain. It is a security measure to ensure only the owner can transfer the domain between registrars. You can find this code in your current registrar's control panel under "Domain Management" or "Transfer".

Domain Forwarding

Redirect visitors from one domain to another without hosting files. Go to cPanel > Redirects. Set up a Permanent (301) redirect from old-domain.com to new-domain.com.

Locking & Unlocking Domains

Registrar Lock prevents unauthorized transfers. Your domain should always remain LOCKED unless you are actively transferring it away. You can toggle this status in the Client Area under Domains > Manage Domain > Registrar Lock.

Domain Redemption Period

If you fail to renew your domain on time, it enters a "Grace Period" (usually 30 days). If still unpaid, it enters Redemption. Warning: Recovering a domain from Redemption is expensive (often $100+ fee from the registry). Always enable Auto-Renewal.

Updating Contact Information

ICANN rules require valid contact info for all domains. To update yours: Go to Client Area > Domains. Select "Contact Information". Update the owner details and save. Note: Changing the registrant name/email may trigger a 60-day transfer lock.

What is a wildcard DNS record?

A wildcard record (*.example.com) allows you to direct all non-existent subdomains to a specific IP. This is useful if you want any random subdomain typed by a user to land on your main homepage.